Thank you for shopping with The Empire Shop, We appreciate your business and it is important to us that you are completely satisfied with your purchase. We handle returns on a case-by-case basis and our goal is to satisfy our customers. We stand behind our products and want our customers to be satisfied with them.
Please make return requests through email: info@empirebarber.ca
Electrical Appliances Exchanges (Under Warranty):
All purchases of electrical appliances are FINAL. Empire Shop will honour the manufacturer’s warranty for all electrical items purchased from its website and will replace defective electrical appliances covered.
These guarantees apply ONLY to a device whose defect can be detected at the time of return and not damaged during use. If you experience problems with an item within its warranty period, please follow these steps:
1. Submit your Request
Send us an email at info@empirebarber.ca and include the following information:
- your full name
- your order number
- the name of the product
- the nature of the defect (Pictures/ Videos will help
2. Replacement authorization
We will respond to you as soon as possible by email. Once your request has been authorized, you’ll be able to return your item it to the following address:
Empire Shop
105 – 2750 22 ST NE
Calgary AB T2E 7L9
We recommend that your ship your item with the original box and that you use a traceable shipping method like Canada Post or UPS.
Please note that you will be responsible for the shipping costs from your address to our warehouse. We will assume all other shipping and handling fees tied with your request.
3. Item Replacement
Once your package is received we will then confirm the shipment of your new appliance by email.
Please note that the return of a non-defective item will be denied and your appliance will automatically be sent back you.
Returns:
Our policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return an item you are not satisfied with, please follow these steps:
1. Submit your Request
Send us an Email at info@empirebarber.ca and include the following information:
- your full name
- the date of your purchase
- your order number
- the name of the product
2. Replacement
We will respond to you as soon as possible by email. Once your request has been authorized, you’ll be able to return your item it to the following address:
Empire Shop
105 – 2750 22 ST NE
Calgary AB T2E 7L9
We recommend that your ship your item with the original box and that you use a traceable shipping method like Canada Post or UPS.
Please note that you will be responsible for the shipping costs from your address to our warehouse. We will assume all other shipping and handling fees tied with your request.
3. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 1 or 2 business days.
Thank you for shopping with The Empire Shop!
